Contact Us
Lima: +51 981 320 425
lima@pariwanahostel.com
Cusco: +51 941 047 044
cusco@pariwanahostel.com
These Terms and Conditions (the “Conditions”) set out the basis upon which Pariwana Hostels (as defined below) will provide accommodation and other products and services at its hostels to Customers (as defined below) and Guests (as defined below). By making a Reservation (as defined below), the Customer agrees to comply with these Conditions.
1.1 In these Terms and Conditions, unless the context requires otherwise, the following expressions shall have the following meanings:
“Pariwana Hostels” refers to Investur Perú S.A.C. (a Peruvian corporation registered under Electronic Record No. 12224582) and any other subsidiaries or affiliated companies that operate under the Pariwana Hostels brand.
“Hostel” refers to the hostel owned by or operated by Pariwana Hostels, whose location is specified in the Reservation.
“Reservation” refers to the accommodation booking made by the Customer, as well as any other products and/or services described in the Reservation and accepted by Pariwana Hostels.
“Customer” refers to the person making the Reservation.
“Guests” refers to the Customer and any third party invited by the Customer to the Hostel in connection with the Reservation.
“Arrival Date” refers to the date on which the Customer’s stay at the Hostel is due to begin, according to the Reservation Details.
“Reservation Details” refers to the details of the Reservation, including the number of Guests, the number of rooms or beds required, the duration of the Guests’ stay at the Hostel, and any other product and/or service included in the Reservation.
“Charges” refers to the amounts payable by the Customer in connection with the Reservation.
“Contract” refers to the agreement between the Customer and Pariwana Hostels in relation to the Reservation.
2.1 Customers may request Reservations through the Pariwana Hostels website or by contacting Pariwana Hostels staff.
2.2 When making a Reservation, Customers must provide identification details, including but not limited to their name, nationality, type and number of identification document, estimated arrival time, and email address.
2.3 Reservation requests shall not be deemed accepted unless and until Pariwana Hostels confirms acceptance and sends a confirmation email with all relevant details, at which time the Reservation shall become effective.
2.4 Reservation Extension
If the Customer wishes to add a night to the Reservation, they must notify Pariwana Hostels at least 24 hours before check-out, subject to Hostel availability. Pariwana Hostels does not guarantee that the Guest may remain in the same bed or room after a Reservation extension.
2.5 Group Reservations
For group bookings of more than one (1) person in shared rooms, Pariwana Hostels does not guarantee that all group members will be accommodated in the same room. Nor does it guarantee that any room will be exclusively for the group’s use. However, Pariwana Hostels will make reasonable efforts to place group members in the same room.
For group bookings of six (6) people or more, Pariwana Hostels will require a minimum payment of 50% of the total Reservation amount. Otherwise, the Reservation may not be processed or guaranteed.
2.6 Maximum Length of Stay
Reservations for stays longer than fifteen (15) days are not permitted. Exceptions may apply upon prior written confirmation by email from Pariwana Hostels staff.
2.7 Subject to Clause 5 (Modification and Cancellation Policy), Pariwana Hostels will endeavor, where possible, to accommodate any Customer request to change the Reservation Details. However, requests to change dates, extend the stay, or add products or services shall be subject to availability, and the Customer must pay for the extended stay or additional products or services at Pariwana Hostels’ current rates.
2.8 Pariwana Hostels does not accept Reservations made by persons under 18 years of age. Exceptionally, and only with the prior express written authorization of Pariwana Hostels, a minor may be allowed to stay provided they are accompanied throughout their stay by at least one parent or legal guardian, who shall assume full responsibility for the minor’s stay, conduct, and compliance with these Conditions. In the event of non-compliance with this rule, Pariwana Hostels may cancel the Reservation without any obligation to issue a refund.
3.1 Check-in and Check-out
Check-in starts at 3:00 p.m. and check-out is until 11:00 a.m. If the Guest arrives earlier, Pariwana Hostels makes its common areas available while the assigned room is being prepared.
3.2 Early Check-in
This service has a cost equivalent to 50% of the nightly rate and will apply if the reserved bed or room is available upon the Customer’s arrival. This service applies from 7:00 a.m. on the reserved day. Arrival before this time will be considered an additional night, and 100% of the nightly rate must be paid.
3.3 Late Check-out
If the Guest does not check out by the indicated time or keeps their belongings in the room after 11:00 a.m., a surcharge equivalent to half of the applicable rate will be charged as a late check-out fee. All late check-out requests must be made in advance at reception and are subject to availability.
3.4 If the Guest or their belongings remain in the room after 6:00 p.m., the surcharge applied will be equivalent to an additional night.
4.1 The Charges shall be those indicated by Pariwana Hostels to the Customer at the time the Reservation is requested.
4.2 Unless otherwise agreed by Pariwana Hostels, the Charges shall only cover accommodation at the Hostel, and the Customer may incur additional charges such as food expenses, transportation services, or other services (the “Additional Charges”).
4.3 Customers will be informed of the amount of any Additional Charges before they are incurred.
4.4 Pariwana Hostels’ accommodation rates are expressed in United States Dollars (US$). Payments may be made through the payment methods enabled and communicated by Pariwana Hostels at the time of Reservation or payment. Currently, Visa, Mastercard, American Express, and Diners credit and debit cards are accepted. If payment is made in a currency other than United States Dollars (US$), currency conversions, charges, or exchange rate differences may apply in accordance with the conditions established by the card issuer, the relevant payment processor, or the exchange rate informed by Pariwana Hostels, as applicable. Please take into account the applicable taxes detailed in Section 4.7.
4.5 Advance Charges
Pariwana Hostels may request an advance deposit of at least 50% in order to guarantee a Reservation for a stay longer than seven (7) days or including more than two (2) private rooms. This deposit may also be required for other types of Reservations if the stay dates coincide with holiday seasons, which will be previously informed by Pariwana Hostels staff at the time the Reservation is requested.
4.6 If an advance payment is required, the reservations department will contact the Customer to coordinate the process. Confirmation of deposits will be made within a maximum of 48 hours and exclusively by email.
4.7 Rates shall be subject only to the taxes, surcharges, and tax treatments applicable in Peru, in accordance with current regulations.
4.7.1 Taxes in Peru
Published rates include the service charge, where applicable.
Published rates do not include VAT (IGV). In Peru, for the year 2026, the applicable rate for taxable services provided by Pariwana Hostels shall be 10.5%, in accordance with the tax regime applicable to the establishment.
In the case of non-domiciled guests, the accommodation service and other services directly related to it may qualify for the tax treatment provided by current regulations, provided that the legal, immigration, and documentary requirements established by applicable law are met. Pariwana Hostels may request and verify the documentation necessary to support such tax treatment.
5.1 Standard Rate
5.1.1 Reservations made under the Standard Rate may be cancelled or modified without penalty up to 72 hours before the check-in date, unless an exception has been previously agreed in writing by the parties.
5.1.2 If the Customer requests cancellation or modification of the Reservation within 72 hours prior to check-in, Pariwana Hostels may charge, as a penalty, 100% of the first night of the Reservation, plus applicable local taxes.
5.1.3 If the Customer does not show up at the Hostel on the check-in date (no-show), Pariwana Hostels may charge 100% of the first night of the Reservation, plus applicable local taxes.
5.1.4 In the event of cancellation outside the permitted period or no-show by the Customer, the Reservation shall be deemed cancelled as of the check-in date.
5.2 SMART-FLEX Rate, SMART-FLEX WITH BREAKFAST, EARLY BOOKING OFFER, AND PROMOTIONAL CODES
5.2.1 Reservations made under SMART-FLEX, SMART-FLEX WITH BREAKFAST, EARLY BOOKING OFFER, and those made using promotional codes may be cancelled or modified without penalty up to 72 hours before the check-in date, unless an exception has been previously agreed in writing by the parties.
5.2.2 If the Customer requests cancellation or modification of the Reservation within 72 hours prior to check-in, Pariwana Hostels may charge, as a penalty, 100% of the total Reservation amount, plus applicable local taxes.
5.2.3 If the Customer does not show up at the Hostel on the check-in date (no-show), Pariwana Hostels may charge 100% of the total Reservation amount, plus applicable local taxes.
5.2.4 In the event of cancellation outside the permitted period or no-show by the Customer, the Reservation shall be deemed cancelled as of the check-in date.
5.3 Non-Refundable Rate
5.3.1 When the Customer has been offered a Non-Refundable Rate, subject to a discount on the condition of no cancellation, and such condition has been previously informed, the Reservation may not be cancelled or modified, and the Customer must pay 100% of the total Reservation amount.
5.4 Cancellation by Pariwana Hostels
5.4.1 Pariwana Hostels may cancel a Reservation at any time in the event of unavailability arising from circumstances beyond its control. In such case, Pariwana Hostels will refund the Customer 100% of any payment or advance deposit made before the Customer’s arrival at the Hostel.
No person shall be admitted as a Guest if they do not comply with the following policies:
6.1 A Reservation is required in order to access Pariwana Hostels’ services.
6.2 Guest registration is not permitted without the presentation of an original, valid, and current identity or travel document, in accordance with applicable regulations. Pariwana Hostels may request, verify, record, and retain the information and documentation necessary in its internal systems and/or in the platforms required by the competent authorities, where applicable.
6.3 Guest registration is not permitted without luggage, and only carrying handbags, purses, small briefcases, or similar items. Pariwana Hostels may cancel a Customer’s Reservation if this requirement is not met, and no refunds will be made for advance payments received.
6.4 Entry and registration of guests under 18 years of age are not permitted. Exceptionally, and only with the prior express written authorization of Pariwana Hostels, a minor may be allowed to enter and register when accompanied throughout their stay by at least one parent or legal guardian, who shall assume full responsibility for the minor and for compliance with the Hostel’s rules.
6.5 Entry is not permitted to persons who are intoxicated, under the influence of narcotics, or carrying drugs, weapons, or sharp objects. Entry of animals of any kind is also not permitted.
6.6 Guests are not allowed to carry out any type of economic or commercial activity within Pariwana Hostels’ facilities.
6.7 Entry shall not be permitted to persons who have caused problems at any Pariwana Hostels location and/or other accommodation establishments. Registration shall also not be permitted for persons whose primary intention was to access Pariwana Hostels’ bar.
6.8 The benefit of registering one additional person applies only to Reservations in private rooms, provided that the Guests comply with all the rules previously indicated.
6.9 Customers with any special requirement related to a disability must inform the Hostel management team before the Arrival Date.
7.1 Customers must behave properly and ensure that their invitees act in a reasonable and responsible manner within the Hostel, refraining from acting in a way that disturbs other Customers. Failure to comply with this requirement may result in Guests being asked to leave the Hostel, in which case all Charges incurred during their stay must be paid, in addition to any penalty for damage to property, where applicable.
7.2 The Customer shall be responsible for any loss or damage caused to the Hostel by the Guests or visitors related to the Customer. Pariwana Hostels may hold Guests liable for any repair, extraordinary cleaning, or replacement costs for Pariwana Hostels property that has been damaged, soiled, or lost by them, subject to prior verification. Such cost must be paid by the Guest at the time indicated by management. Otherwise, Pariwana Hostels may charge the credit or debit card registered at the time of making the Reservation.
7.3 It is the Guest’s responsibility to keep their belongings secure within the Hostel premises. Pariwana Hostels offers free lockers in the rooms and at reception. Guests must bring their own padlock in order to use them. Pariwana Hostels shall not be responsible for any loss, theft, or robbery occurring inside or outside its facilities.
7.4 Pariwana Hostels may block the account of Guests who exceed the limits established at each Hostel.
7.5 Guests must wear their wristband throughout their stay and show it to Pariwana Hostels staff when requested.
7.6 If any illegal activity is detected within Pariwana Hostels’ facilities, including theft, sale and/or use of drugs, prostitution, carrying weapons, among others, such activity shall be sanctioned and reported to the relevant authorities.
7.7 Bed Change
If the Guest wishes to change bed and/or room during their stay, they must inform reception in advance. If the Guest changes bed without informing reception, Pariwana Hostels will charge 100% of the cost of an additional bed to the Guest’s account.
7.8 Smoking is not permitted inside the Hostel; it is only allowed in expressly designated open areas.
7.9 Customers and their Guests may only consume alcoholic beverages purchased from Pariwana Hostels within the Hostel. No alcoholic beverages purchased outside may be consumed on the premises.
8.1 If Pariwana Hostels breaches these Conditions or commits acts of negligence, it shall be liable for losses or damages suffered by the Customer and declared by a competent court, provided that such damages are a foreseeable result of such breach or negligence. Pariwana Hostels shall not be liable for unforeseeable losses or damages. Losses or damages shall be deemed foreseeable when they are an obvious consequence of Pariwana Hostels’ breach of these Conditions or when they were contemplated by both Pariwana Hostels and the Customer at the time the Contract was entered into.
8.2 The Customer agrees that Pariwana Hostels provides its facilities, products, and services solely for private use and shall not incur any liability to the Customer for loss of profit, loss of business, business interruption, or loss of business opportunities.
9.1 The processing of personal data by Pariwana Hostels is carried out in accordance with applicable regulations and its Personal Data Protection Policy.
9.2 Pariwana Hostels may collect and process the personal data necessary for the management of the Reservation, pre-check-in, check-in, the stay, billing, compliance with legal, immigration, security, and tax obligations, as well as for handling requests, inquiries, and claims from the Customer and/or Guest.
9.3 The processing of personal data for promotional, commercial, or analytical purposes shall be carried out only when applicable in accordance with applicable regulations and any authorizations that may be required.
9.4 Personal data may be processed by third parties that provide services to Pariwana Hostels and act on its behalf, in accordance with its Personal Data Protection Policy and applicable regulations.
9.5 Personal data may be disclosed to competent authorities where there is a legal obligation, a valid request, or where necessary for compliance with applicable regulations.
The Customer and/or Guest authorizes Pariwana Hostels to use photographs and videos taken in common areas, events, activities, and experiences organized inside or outside the Hostel, in which they may appear either incidentally or as a main subject, for promotional, advertising, commercial, or institutional brand communication purposes of Pariwana Hostels, in any physical or digital medium.
This authorization applies only to images and recordings taken in social, promotional, or institutional contexts related to the Guest’s experience at Pariwana Hostels, and does not include images of passports, identity documents, registration information, or materials collected for check-in, security, legal, immigration, or tax compliance purposes.
If the Guest does not wish to appear in this type of promotional material, they must expressly inform reception or notify Pariwana Hostels by email before or during their stay, so that reasonable measures may be taken to address their request in future recordings and publications.
11.1 The Customer’s rights as a consumer under applicable consumer protection legislation shall not be affected by these Conditions.
11.2 Pariwana Hostels may transfer its rights and obligations under the Contract to another organization, although it will always inform the Customer if such transfer takes place, and such transfer shall in no case affect the Customer’s rights under the Contract.
11.3 Pariwana Hostels shall not be liable to the Customer for any failure or delay in the performance of its obligations where such failure or delay is due to any event beyond its control, including, among others, extreme weather conditions, labor conflicts, or natural disasters. If any such event prevents Pariwana Hostels from fulfilling the Reservation, either party may cancel the Contract.
11.4 Pariwana Hostels may amend these Conditions from time to time without prior notice. However, the version of these Conditions in force at the time of the Reservation shall continue to apply to the Contract. Customers are advised to consult the Pariwana Hostels website for the latest version of these Conditions before making a Reservation.
11.5 Pariwana Hostels shall comply with its obligations under applicable personal data protection regulations. Pariwana Hostels shall process the personal data associated with Customers and Guests only for the performance of its obligations and the exercise of its rights in connection with the Contract, as well as for the other purposes informed in its Personal Data Protection Policy.
11.6 Any failure by Pariwana Hostels to enforce any of these Conditions shall not constitute a waiver of the subsequent enforcement of that provision or any other provision of these Conditions. Such failure shall not be deemed a waiver of any previous or subsequent breach, nor shall it constitute a continuing waiver.
11.7 If any competent authority determines that any provision of these Conditions is invalid or unenforceable, in whole or in part, the validity of the remaining provisions of these Conditions shall not be affected.
11.8 This Contract, including any non-contractual matter or obligation arising out of or in connection with it, shall be governed by and construed in accordance with applicable laws. Any dispute shall be resolved by the competent courts and tribunals.
11.9 No person who is not a party to the Contract shall have any rights in relation to it.